How do you make your art?

I use a combination of watercolor painting, line drawing (on the iPad) and Photoshop to create my artwork and product labels.

Where are your products made?

*All products are handmade in my studio and backyard garden in Portland, Oregon. I also partner with other local farms and businesses.

*With the exception of mugs and totes which are printed on demand in Charlotte, NC.

Are your apothecary products really natural?

Yes! I use only the finest natural ingredients in all my products including 100% soy wax, vegetable oils, essential oils and herbs grown in my own backyard or sourced from a local farm.

I also source ingredients and materials from local small businesses whenever possible.

What is the shelf-life of your products?

Due to the all-natural ingredients used in my products, the typical shelf life is 12 months. They can stay fresher for longer when kept out of direct sunlight and at room temperature or below.

Do you accommodate wholesale or bulk ordering?

Yes! Please visit my Wholesale page for more information.

Do you refill or recycle your product packaging?

Yes! Read more about my Packaging Return Program.

What’s the best way to burn my candle?

Please read this blog post for detailed burning instructions and candle care tips and tricks.

What’s the best way to extinguish my candle?

The best way to extinguish your candle is by gently blowing out the flame. A wick snuffer works great, as well. Never attempt to extinguish a candle using water and never leave a candle unattended or in reach of children, pets or a draft. Allow the vessel to cool completely before handling.

I’m having trouble burning my candle. Help!

Please read this blog post for detailed burning instructions and candle care tips and tricks. If you still are having trouble after that, you can email info@rachelbeyer.com with a photo of the candle to receive direct support or request a one-time replacement. Replacements are offered on a case-by-case basis.

What ingredients do you use?

Each candle is crafted around a specific intention and made using 100% soy wax, cotton or wood wick, essential oils, genuine gemstone crystals, and homegrown & wildcrafted herbs and flowers.

What is the burn time?

• 3.8oz tin candles burn for 25+ hours

• 5oz tin candles burn for 30+ hours

• 7oz tin candles burn for 35+ hours

• 12oz glass candles burn for 60+ hours.

Where do orders ship from?

*All products are carefully packed and shipped from Portland, Oregon via USPS, UPS or FEDEX. We use recycled packing materials as often as we can.

*Totes and mugs are printed on demand and ship via USPS from Charlotte, North Carolina.

When can I expect my order?

Orders ship Monday-Thursday. *Please allow up to 5 days for processing as some items are handmade to order. You’ll receive an order confirmation and shipping confirmation (with tracking) upon shipment.

*Estimated ship time for print on demand products (mugs and totes) is 5-8 business days.

Please note, due to COVID-19, your order may require 1-3 days additional processing & shipping time.

Candle matches and aura sprays must be sent with Ground shipping since they are classified as “hazardous materials”. Other items will most often be shipped via USPS First Class or Priority Mail. We may use UPS or FEDEX as needed.

Where is your curbside pickup location?

Curbside pickup location is 1720 NW Lovejoy Street in Portland, OR. Pickup hours are Monday-Friday, 9-5pm. Later or weekend pickup times are available by request!

Orders are typically ready for pickup the next business day. You will receive an email from Rachel as soon as it’s ready.

What if my order is lost in the mail?

If your order is lost in the mail, please follow these steps outlined by USPS to report a missing package. Once you’ve completed that, send an email to info@rachelbeyer.com to request a one-time replacement for your order.

Do you accept returns or exchanges?

Yes. If you are unsatisfied with your order, contact me within 3 days of delivery and I will gladly give you a refund or exchange. The item must be unopened/unused and in original condition. Returns must be shipped to me within 7 business days of delivery.

Refunds will cover the cost of the item returned and do not include shipping fees. Returned items without my approval will not be accepted.

The following items cannot be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

My order arrived broken or damaged. What do I do?

We’re so sorry to hear your order didn’t survive in the mail. You can send photos that show the damage to info@rachelbeyer.com and we will take care of you.